COVID-19 and Prescription Access for Plan Members


To our clients and business partners,

We want to assure you that we are closely monitoring developments related to the COVID-19 (coronavirus) outbreak and also want to help you educate others about what Serve You Rx can do to proactively provide assistance during this time when anxiety levels around access to care may be high.

One concern we would like to address is about the potential impact of the COVID-19 outbreak on the prescription drug supply chain. We continually monitor for new or updated information from the U.S. Food and Drug Administration (FDA) on any drug product shortage. If a shortage for a specific medication were to occur, Serve You Rx will work with the patient, the prescriber, and the employer plan to identify a covered therapeutic alternative, address any other benefit needs, and provide other resources if necessary.

We know that members may also have concerns about accessing their medications if they are practicing social distancing or self-quarantining. We encourage you to remind plan members about the advantages of mail service provided by Serve You DirectRx Pharmacy for maintenance medications. Shipping is free, packaging is discreet, and members can receive up to a 90-day supply of their medication delivered to their door. See the materials available to help communicate the advantages of mail service.

Serve You Rx plan members who are running low on drug supply may seek an early refill of their medication if they have concerns about running out. If the medication is a non-controlled substance, Serve You Rx will perform an override authorizing an early refill. Serve You Rx members who would like help obtaining an early prescription refill can call our customer service at 800-759-3203 or work with their retail pharmacist.

If you have further questions regarding our services and COVID-19, we encourage you to contact your Serve You Rx account executive. We will continue to monitor and share information when available and appropriate.

With care and concern for the health of all,

Your Serve You Rx Team

Questions about the COVID-19 vaccines and how they affect plans? Learn more